capital one cheated me for 2 grand!
Well here is the story
5 days ago i was online checking my statements in capital one and i noticed that they had charged me an interest fee (even though i had 12 months 0% interest). i call them and they tell me that they can do that and they can cancel it any time, i got angry at them and i called them cheaters and hung up on them. the next day i called them again to try to fix it, becasue i didn't want to pay any interest, i have an excellent credit history so.. yeah =p. next thing i call them, some one from india picks up and they ask me that before they can insist me i have to give them a password? and i am like wait what ? wtf? and i tell the rep to transfer me to us, but she transfers me to canada.. ( i did not say north america..) i talk to them and they tell me that they can't assist me with out a password (I NEVER PUT a PASSWORD.. kept me wondering UNTIL NEXT DAY). i wake up.. login to capital one.. "2000 dollars balance trasnfer" WTF???????????????????????? i was so pissed and i immediately called them, and again, what is the password to the account? ( i never put a god damn password on the damn account but they kept asking). finally i hung up mad as hell. then i think for a minute and figure everything out..
they did this casue i pissed them off and called them cheaters. they put a password on the account so i can't get any info about it on the phone. RIGHT THE DAY AFTER they purposely put a 2000 dollar balance transfer in my account? seriously WTF?
NOW why.. i am sure that this is THEM and not anyone else. this credit card has 30k credit line, who the hell steals a credit card and transfer 2k balance? thats kind of hard considering they would need social and a shit load of more info.. if it was stolen or hacked, wouldn't the guy go on a shopping spree for 30k? i mean seriously..
well i called them again and a guy from us picks up and i try to explain to him theres a 2k balance transfer on my account which i never DID, and hes like "UHM i don't see any". i yall at him "LOOK AT THE TRANSACTION DETAIL" oh yeah i see now, he takes 5 mins to go and investigate. he comes back "sir, your account seems to been have hacked" i am like wow am i not suprised, and then hes like sir i can't discuss this i am going to close this one and issue u a new credit card. he won't even tell me where the 2k balance trasnfer came from. i have the right to know where the hell a 2k debt was trasnfered to MY ACCOUNT with out my premission.
now the other problem, before all of this happened, i had a balance of 1500 and now i have to wait for the cc to arrive, and my then it might be too late?
seriously i want to kill capital one, and i will take them to court if i have to. please some one with advice on how to deal with this and take them to court help me. i don't know what to do. i have already talked with a lawyer, that will be calling me soon to talk about this matter. any help will be appriciated.
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